Return policy

Refund  Policy

1. Refund requests must be made within 2 days of delivery date. After 2 days from
delivery date you must contact RootsCamp Customer Service to determine the best course
of action. RootsCamp will not issue refunds for products purchased through other entities,
such as distributors or retail partners. Defective units are covered under RootsCamp replacement
policy will be replaced at RootsCamp cost. See “Returning Products
Under  replacement Warranty,” below, for information on warranty returns.

2. A copy of the RootsCamp credit card purchase receipt, and a copy of the original
RootsCamp invoice may be requested prior to RootsCampCustomer Service issuing a Return
Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. RootsCamp reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email or call +91 9980107357, and provide the
following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send product to:
RootsCamp
Attention: Non-Warranty Returns Department
RA #[RA number]
2368, d2 vasant kunj , delhi 110070

6. Please mark with the RA number on the outside of the package.

7. A copy of the RootsCamp credit card purchase receipt, and a copy of the original
RootsCamp invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to RootsCamp’s
Delhi warehouse. Product should be shipped so that it can be tracked and/or
insured; RootsCamp is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.

RETURNING PRODUCTS UNDER WARRANTY

1. Defective products are covered by RootsCamp 2 days limited warranty policy.

2. To return a product under the warranty policy, read and understand the Limited
Warranty Policy at  rootscamp.co.in

3. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email or call +91 9980107357and provide the
following information:
Name
Address
Phone
Reason for Return
Date of Purchase
Place of Purchase
Unit Serial Number

4. Upon receipt of the RA number, send product to:
RootsCamp Warehouse
Attention: Warranty Returns Department
RA #[RA number]
2368, d2 vasant kunj , delhi 110070 
You have up to7 days from RootsCamp issuing your RA number to return your product to
our facility. Products received after the 7 day period may be returned to you.

5. The RA number must be clearly marked on the outside of the package.

6. A copy of the credit card receipt, and RootsCamp invoice if applicable, must be placed
inside the return package so that it is easily visible.

7. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

8. Products received that do not meet the above return criteria may be returned to you
via ground shipment.

9. You may be responsible for shipping costs for returning the product to RootsCamp’s
Delhi warehouse. Product should be shipped so that it can be tracked and/or
insured; RootsCamp is not responsible for products lost or damaged during return shipment.